Maxey Moverley’s technical excellence and facilities are complemented by an approach to customer service which ensures a first-class customer experience every time.
All Maxey Moverley customers have a dedicated account manager who is ultimately responsible for ensuring the highest standard of care and service.
Supporting our account managers is the specialist customer service team, responsible for managing and delivering all day-to-day operations from order receipt to despatch confirmation.
Everything at Maxey Moverley is carefully planned and resourced to ensure the smoothest possible experience, including:
- Total end-to-end transparency
- Simple, user friendly procedures speed up administration
- Bespoke reporting in customers' preferred format
- On line order tracking allows for instant tracking of all repairs
- A free technical support helpline handles customers' onsite queries and other issues
Above all you can be confident that with our no fix, no fee guarantee; our fixed prices for over 3,500 part lines; our guaranteed turnaround times; and our long no-quibble warranties on all repairs, will never be any nasty surprises at any point in the process.
The personal touch continues once repaired units leave our workshops, with direct delivery of CCTV and security equipment anywhere in the UK and Europe as required, using high performance packaging specially designed for the industry.
Similarly, our healthcare collect + deliver service ensures total confidence that vital medical equipment is where it needs to be, when it needs to be there.
"Everything at Maxey Moverley is carefully planned and resourced to ensure the smoothest possible experience."